At Saltbay, we strive to provide high-quality products and excellent customer service. In the event that you receive a broken or damaged piece, we have a refund policy in place to address such situations.
Refunds will only be processed if a broken piece is reported to us within 24 hours of delivery. We kindly request our customers to promptly notify us about any damage or breakage. This allows us to address the issue in a timely manner.
To initiate the refund process, customers are required to provide evidence of the damage. This may include clear photographs or videos showcasing the broken piece. By providing us with visual proof, you assist us in understanding the extent of the damage and taking appropriate actions.
Once the damage has been reported and evidence has been provided, customers will be requested to return the item to us. We will provide further instructions on the return process, including the address to which the item should be shipped.
Upon receiving the damaged item, we will carefully assess its condition. If the damage is verified and found to be a result of the shipping process or a manufacturing defect, we will proceed with processing the refund. The refund will be issued using the same payment method used for the original purchase.
Please note that refunds will only be provided for the damaged or broken item and not for any associated shipping costs.
Exchange Policy:
At Saltbay, we regret to inform you that we do not offer any exchange services. Once an item has been purchased, it cannot be exchanged for another product. We encourage our customers to make their selections carefully before completing their purchase.
We apologize for any inconvenience this may cause. If you have any questions or concerns regarding our refund or exchange policies, please feel free to contact our customer service team. We are here to assist you and address any issues you may have.
Thank you for choosing Saltbay.